Author: Michael Ambrosio

If it’s important, don’t ask the team to try harder. Instead, create the conditions for ordinary effort to produce redundant outputs that reduce crises. If quality is a problem, look at the system, not the...

“The odds of winning the lottery are the same whether you buy a ticket or not.” This seems nonsensical at first. Obviously, there are lottery winners. Therefore, the odds aren’t the same. Except we’re not mathematicians doing a...

Joseph Brandlin is a scofflaw. After months of fighting to get the city council to put a stop sign on the corner of the dangerous intersection near his home, he simply did it himself. A first-rate, professional job that cost...